Terms and Conditions
Last updated: May 30, 2026
IMPORTANT — PLEASE READ CAREFULLY. These Terms contain a binding arbitration agreement and a class action waiver (Section 20). These provisions affect your legal rights, including your right to bring a lawsuit in court or to participate in a class action. Please review Section 20 carefully. Where permitted by law, you may opt out of arbitration within thirty (30) days of first accepting these Terms.
1. Agreement to Terms
These Terms and Conditions ("Terms") form a legally binding agreement between you ("you" or "User") and Zator ("Zator," "we," "us," or "our") governing your access to and use of the Zator mobile application, web dashboard, application programming interfaces, cloud functions, and all related products and services (collectively, the "Service").
BY ACCESSING, REGISTERING FOR, OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, YOU MUST NOT ACCESS OR USE THE SERVICE.
If you accept these Terms on behalf of a company or other legal entity (a "Company"), you represent and warrant that you have full legal authority to bind that entity, and "you" refers to both you individually and the entity.
2. Eligibility
You must be at least eighteen (18) years old and legally capable of entering into binding contracts to use the Service. By using the Service, you represent that you meet these requirements.
3. Definitions
- "Account" means a user account registered to access the Service.
- "Authorized User" means an individual (such as an employee or contractor) authorized by a Company to access the Service in connection with that Company's subscription.
- "Company Data" means all data, content, files, communications, and information submitted to or generated through the Service by or on behalf of a Company or its Authorized Users.
- "Documentation" means the user guides, help materials, and technical documentation made available by Zator.
4. Account; Registration; Security
(a) Registration requires a valid phone number and verification by one-time password (OTP).
(b) You agree to provide accurate, current, and complete information and to keep it updated.
(c) You are responsible for all activity that occurs under your Account, whether or not authorized. You must safeguard your device and authentication credentials and promptly notify us of any actual or suspected unauthorized access.
(d) We may, in our sole discretion, refuse to register, suspend, terminate, or reclaim any Account at any time.
5. License Grant
Subject to your continued compliance with these Terms, Zator grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for the internal business purposes of the Company on whose behalf you are authorized to act, and strictly in accordance with the Documentation. No other rights are granted, by implication, estoppel, or otherwise.
6. Reservation of Rights
As between you and Zator, Zator and its licensors own and retain all right, title, and interest in and to the Service, including all software, source code, object code, algorithms, models, designs, interfaces, text, graphics, "look and feel," trademarks, service marks, trade names, logos, trade dress, and all intellectual property rights therein, throughout the world. All rights not expressly granted in these Terms are reserved.
7. Restrictions
You will not, and will not permit any third party to:
(a) copy, modify, adapt, translate, port, or create derivative works of the Service;
(b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, algorithms, file formats, or non-public APIs of the Service, except to the extent expressly permitted by applicable law notwithstanding this restriction;
(c) rent, lease, lend, sell, resell, sublicense, assign, distribute, host, time-share, offer as a service bureau, or otherwise commercially exploit the Service;
(d) use the Service to develop, train, or improve any competing product, service, or model, or to copy any features, functions, or user interface of the Service;
(e) interfere with, disrupt, circumvent, or attempt to gain unauthorized access to the Service, related systems, or other users' accounts or data;
(f) use any bot, scraper, crawler, or other automated means to access, query, or extract data from the Service;
(g) upload, transmit, or introduce any virus, worm, trojan, ransomware, time bomb, or other malicious code;
(h) use the Service to violate any law, regulation, or third-party right (including intellectual property, privacy, publicity, or contract rights);
(i) remove, obscure, or alter any proprietary notices on or in the Service;
(j) impersonate any person or entity or misrepresent your affiliation;
(k) use the Service to send unsolicited communications, harass, abuse, threaten, defame, stalk, or otherwise harm any person;
(l) collect or harvest personal information about other users;
(m) probe, scan, or test the vulnerability of the Service, or breach or circumvent any security or authentication measures;
(n) use the Service in any way that could damage, disable, overburden, or impair Zator's systems, including by exceeding rate limits; or
(o) attempt to do, or assist any third party in doing, any of the foregoing.
8. Company Data
(a) Ownership. As between you and Zator, the Company owns Company Data. You retain whatever rights you have in Company Data you submit.
(b) License to Zator. You hereby grant Zator a worldwide, non-exclusive, royalty-free, fully paid-up, sublicensable license to host, store, transmit, display, process, copy, modify, and create derivative works of Company Data solely as needed to provide, maintain, secure, support, and improve the Service and as otherwise permitted by these Terms and the Privacy Policy.
(c) Your Representations. You represent and warrant that (i) you have all rights, consents, licenses, and authority necessary to submit Company Data to the Service and to grant the rights set out in these Terms, and (ii) Company Data does not infringe or violate any third-party intellectual property, privacy, publicity, or contractual right, or any applicable law.
(d) Aggregated Data. Zator may collect, generate, and use aggregated, anonymized, or de-identified data derived from the Service or Company Data for any lawful purpose, including service operation, analytics, benchmarking, research, and product improvement. Such data does not identify you, the Company, or any individual.
(e) Backup. You are responsible for maintaining your own backup of any data you consider important. Zator is not a backup service.
9. Company Administration and Authorized Users
If you access the Service as an Authorized User of a Company, you acknowledge and agree that:
(a) the Company controls your Account and may add, modify, suspend, deactivate, or remove your access at any time and for any reason;
(b) the Company may access, view, monitor, retain, export, modify, or disclose Company Data associated with your use of the Service, including data about your activity (such as attendance, location captured at check-in, tasks, communications, and notifications), in accordance with applicable law;
(c) Zator acts as a service provider to the Company and is not responsible for the Company's policies, decisions, or actions; disputes between you and the Company must be resolved directly with the Company; and
(d) your use of the Service may also be subject to the Company's internal policies, workplace rules, and applicable employment agreements, which are separate from and in addition to these Terms.
10. Privacy
Your use of the Service is also governed by the Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, processing, sharing, and transfer of your information as described in the Privacy Policy.
11. Fees; Subscriptions
Fees for the Service, if any, are agreed between Zator and the subscribing Company under a separate written agreement. Authorized Users are not directly responsible for fees unless expressly agreed in writing. All fees are non-refundable except as expressly required by law or stated in the applicable subscription agreement.
12. Feedback
If you provide Zator with any suggestions, ideas, feature requests, recommendations, or other feedback regarding the Service ("Feedback"), you hereby grant Zator a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, transferable, sublicensable license to use, exploit, reproduce, modify, distribute, prepare derivative works of, display, perform, and otherwise commercialize the Feedback for any purpose, without compensation or attribution to you.
13. Third-Party Services
The Service relies on and integrates with third-party services and platforms, including but not limited to Google Firebase, Google Cloud Platform, Expo, Algolia, Google Places, and Apple and Google operating system services. Your use of these third-party services is governed by their respective terms and privacy policies. Zator does not control, endorse, or assume responsibility for any third-party service, and disclaims all liability arising out of or relating to your use of any third-party service.
14. Service Modifications; Availability
(a) Zator reserves the right, at any time and without prior notice, to add, modify, suspend, discontinue, or impose limits on any feature or aspect of the Service. We are not liable to you or any third party for any such change, suspension, or discontinuation.
(b) The Service is provided over the public internet and may be unavailable from time to time due to maintenance, upgrades, network or third-party outages, force majeure, or other causes. Zator does not warrant uninterrupted, error-free, or secure operation. Any service-level commitments are governed solely by the applicable written subscription agreement with the Company.
15. Term; Suspension; Termination
(a) These Terms take effect when you first access or use the Service and remain in effect until terminated.
(b) Termination by you. You may terminate these Terms at any time by ceasing all use of the Service.
(c) Suspension and termination by Zator. Zator may, in its sole discretion and without prior notice, suspend, limit, or terminate your Account or your access to the Service if: (i) you have breached or we reasonably suspect you have breached these Terms; (ii) your use poses a security, legal, or operational risk; (iii) we are required to do so by applicable law, regulation, court order, or government authority; (iv) the Company through which you access the Service terminates or fails to renew its subscription; or (v) for any other reason Zator deems necessary to protect the Service, its users, or any third party.
(d) Effect of termination. Upon termination, all licenses granted to you under these Terms immediately cease, and you must stop all use of the Service. Provisions that by their nature should survive termination (including Sections 6, 7, 8(b), 8(d), 12, 13, 16–20, 22, and 25–32) will survive.
(e) Data after termination. Following termination, Zator may delete or anonymize Company Data and Account data in accordance with the Privacy Policy and any applicable subscription agreement. Zator is not liable for any deletion of, loss of access to, or inability to retrieve any data after termination, and you waive any claims arising therefrom.
16. Disclaimers
THE SERVICE, INCLUDING ALL CONTENT, FEATURES, AND FUNCTIONALITY, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZATOR AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, LICENSORS, AND SUPPLIERS (COLLECTIVELY, THE "ZATOR PARTIES") DISCLAIM ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.
WITHOUT LIMITING THE FOREGOING, THE ZATOR PARTIES DO NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (B) THE SERVICE WILL OPERATE UNINTERRUPTED, TIMELY, SECURELY, OR FREE FROM ERRORS, DEFECTS, OR HARMFUL COMPONENTS; (C) ANY DATA WILL BE ACCURATE, RELIABLE, COMPLETE, OR PRESERVED WITHOUT LOSS; (D) ANY ERRORS WILL BE CORRECTED; OR (E) ATTENDANCE TRACKING, GEOLOCATION, NOTIFICATIONS, TASK SCHEDULING, OR ANY OTHER FEATURE WILL FUNCTION WITHOUT FAULT OR DELAY.
YOU ASSUME ALL RISK ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE SERVICE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM ZATOR OR THROUGH THE SERVICE, SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
Some jurisdictions do not allow the exclusion of certain warranties. To the extent prohibited by law, the foregoing disclaimers apply to the fullest extent permitted.
17. Limitation of Liability
(a) EXCLUSION OF INDIRECT DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE ZATOR PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF THE ZATOR PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
(b) AGGREGATE CAP. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE ZATOR PARTIES FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (I) THE AMOUNTS PAID BY OR ON BEHALF OF YOU TO ZATOR FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (II) ONE HUNDRED INDIAN RUPEES (₹100).
(c) ESSENTIAL BASIS. YOU ACKNOWLEDGE THAT THE DISCLAIMERS AND LIMITATIONS OF LIABILITY IN THESE TERMS REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN THE PARTIES AND FORM AN ESSENTIAL BASIS OF THE BARGAIN. THE ZATOR PARTIES WOULD NOT PROVIDE THE SERVICE WITHOUT THESE LIMITATIONS.
(d) MULTIPLE CLAIMS. Multiple claims do not enlarge the limits in this Section. The existence of more than one claim shall not enlarge or extend this limit.
Some jurisdictions do not allow the exclusion or limitation of certain damages. To the extent prohibited, the foregoing limitations apply to the fullest extent permitted by law.
18. Indemnification
You agree to defend, indemnify, and hold harmless the Zator Parties from and against any and all claims, demands, suits, proceedings, liabilities, damages, losses, judgments, costs, and expenses (including reasonable attorneys' fees and disbursements) arising out of or relating to: (a) your access to or use of the Service; (b) your breach or alleged breach of these Terms; (c) your violation of any law or any third-party right (including intellectual property, privacy, publicity, or contractual rights); (d) Company Data submitted by you; (e) any dispute between you and any Company, any other Authorized User, or any third party; or (f) your negligence or willful misconduct.
Zator reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you will cooperate fully with Zator's defense. You will not settle any matter that affects the Zator Parties without Zator's prior written consent.
19. Governing Law
These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
20. Binding Arbitration; Class Action Waiver; Jury Trial Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
(a) Agreement to Arbitrate. Any and all disputes, controversies, differences, or claims arising out of or relating to these Terms or the Service, including the existence, validity, interpretation, performance, breach, or termination thereof, or any dispute regarding non-contractual obligations arising out of or relating thereto (each, a "Dispute"), shall be referred to and finally resolved by binding arbitration administered under the Arbitration and Conciliation Act, 1996 of India (as amended).
(b) Seat, Venue, and Language. The seat and legal place of arbitration shall be New Delhi, India, and hearings shall be held at such seat unless the parties otherwise agree. The arbitration shall be conducted in the English language by a sole arbitrator mutually appointed by the parties; if the parties cannot agree within thirty (30) days of a request for arbitration, the arbitrator shall be appointed in accordance with the Arbitration and Conciliation Act, 1996.
(c) Confidentiality. The arbitration proceedings, including the existence and content of the arbitration, all materials disclosed in or created for the arbitration, and the award, shall be kept strictly confidential by the parties, except as required by applicable law or to enforce or challenge the award.
(d) Award; Enforcement. The arbitrator's award shall be final, binding, and non-appealable. Judgment on the award may be entered and enforced in any court of competent jurisdiction.
(e) CLASS, COLLECTIVE, AND REPRESENTATIVE ACTION WAIVER. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND ZATOR EACH AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR SHALL HAVE NO AUTHORITY TO CONSOLIDATE THE CLAIMS OF MULTIPLE PARTIES OR TO PRESIDE OVER ANY FORM OF CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ARBITRATION.
(f) JURY TRIAL WAIVER. TO THE EXTENT THE FOREGOING ARBITRATION AGREEMENT DOES NOT APPLY TO A PARTICULAR DISPUTE, YOU AND ZATOR EACH KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.
(g) Injunctive Relief. Notwithstanding this Section, either party may seek temporary or preliminary injunctive or other equitable relief in any court of competent jurisdiction to prevent or stop infringement, misappropriation, or misuse of intellectual property, confidential information, or trade secrets, pending the final outcome of arbitration.
(h) Opt-Out. Where permitted by applicable law, you may opt out of the arbitration agreement in this Section 20 by sending written notice to Zator within thirty (30) days of first accepting these Terms. Notice must include your full name, the phone number associated with your Account, the name of the Company through which you access the Service, and an unambiguous statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.
(i) Severability of Arbitration Provisions. If the class action waiver in Section 20(e) is held to be unenforceable as to a particular claim or remedy, then that claim or remedy (and only that claim or remedy) shall be severed from the arbitration and brought in a court of competent jurisdiction in accordance with Section 19; the remainder of this Section 20 shall remain in full force.
21. Informal Resolution; Notice and Cure
Before initiating any arbitration or court proceeding, the complaining party shall first provide the other party with a written notice describing the dispute in reasonable detail and a sixty (60) day period during which the parties shall attempt in good faith to resolve the dispute informally. Compliance with this Section is a condition precedent to commencing arbitration or other formal proceedings.
22. Export Controls; Sanctions
You represent and warrant that you are not located in, under the control of, or a national or resident of any country or jurisdiction subject to comprehensive sanctions by the Republic of India, the United Nations, the European Union, the United Kingdom, or the United States; and that you are not listed on any restricted-party or denied-party list maintained by any such authority. You agree to comply with all applicable export control, import, and economic sanctions laws.
23. Force Majeure
Zator shall not be liable for any failure or delay in performance to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, fires, floods, earthquakes, pandemics, epidemics, war, terrorism, civil unrest, riots, government action or restrictions, embargoes, labor disputes or strikes, internet or telecommunication failures, third-party service outages, denial-of-service attacks, or cybersecurity incidents.
24. Changes to These Terms
Zator may modify these Terms at any time. If we make material changes, we will notify you through the Service, by email, by phone, or by other reasonable means, and update the "Last updated" date above. The updated Terms will be effective upon posting or such later date as may be specified. Your continued access or use of the Service after the effective date constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop accessing and using the Service.
25. Notices
(a) To you. Zator may provide notices to you by in-app message, by email or SMS sent to the contact information associated with your Account, or by posting on the Service. Notices are deemed given when sent or posted.
(b) To Zator. All legal notices to Zator must be sent in writing to hello@spitballai.com. Notices are deemed received on actual receipt.
26. Assignment
You may not assign, delegate, or otherwise transfer these Terms or any rights or obligations hereunder, in whole or in part, by operation of law or otherwise, without Zator's prior written consent. Any attempted assignment in violation of this Section is void. Zator may freely assign or transfer these Terms, in whole or in part, without restriction or notice, including in connection with a merger, acquisition, reorganization, financing, change of control, or sale of all or substantially all of its assets, or to any affiliate.
27. Relationship of the Parties
Nothing in these Terms creates any partnership, joint venture, employment, franchise, fiduciary, or agency relationship between you and Zator. Neither party has the authority to bind, or to incur any obligation on behalf of, the other.
28. Severability
If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the parties' original intent. If such modification is not possible, the provision shall be severed and the remaining provisions shall continue in full force and effect.
29. Waiver
No failure or delay by Zator in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy, nor shall any single or partial exercise preclude any further exercise. No waiver shall be effective unless in writing and signed by an authorized representative of Zator.
30. No Third-Party Beneficiaries
Except as expressly stated, these Terms are for the sole benefit of you and Zator and do not confer any rights, benefits, or remedies on any third party. The Zator Parties are intended third-party beneficiaries of Sections 6, 7, 8(b), 8(d), 12, 13, 16, 17, 18, and 20.
31. Entire Agreement
These Terms, together with the Privacy Policy and any other agreement expressly incorporated herein by reference (and, where applicable, the subscription agreement between Zator and the Company), constitute the entire agreement between you and Zator regarding the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written. In the event of a conflict, the order of precedence is: (1) the subscription agreement between Zator and the Company, (2) these Terms, and (3) the Privacy Policy.
32. Contact
Questions about these Terms?
Zator Email: hello@spitballai.com